Privacy Policy
Last updated: February 16, 2025
This Privacy Policy describes how Domain ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at domain.info and any related services, features, or content we offer (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit when you interact with our Services, including:
- Name, email address, and contact details when you register an account or fill out a form
- Billing and payment information when you make a purchase
- Messages, feedback, or inquiries you send to us
- Profile information, uploaded content, and assignments submitted through the platform
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain technical and usage data, including:
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages visited, time spent, referring URLs, and clickstream data
- Cookies, pixel tags, and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, analytics providers, or social media platforms if you connect those services to your account or interact with our content through them.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Services
- To process transactions and send related confirmations and receipts
- To deliver course content, assignments, and workshop materials
- To communicate with you about your account, updates, and support requests
- To send promotional or educational communications, where you have opted in
- To analyse usage patterns and improve the performance and design of our Services
- To detect, prevent, and respond to fraud, abuse, or security incidents
- To comply with applicable legal obligations
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract performance: Processing necessary to deliver the Services you have requested or purchased
- Legitimate interests: Processing that serves our reasonable business interests, such as improving our platform and preventing fraud, provided those interests are not overridden by your rights
- Consent: Processing based on your explicit agreement, such as receiving marketing emails — you may withdraw consent at any time
- Legal obligation: Processing required to comply with applicable laws or regulations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our Services. These may include:
- Essential cookies: Required for core functionality such as authentication and session management
- Analytics cookies: Used to understand how visitors interact with our platform
- Preference cookies: Used to remember your settings and personalise your experience
- Marketing cookies: Used to deliver relevant content and measure the effectiveness of campaigns
You may control cookie preferences through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Services.
5. Sharing of Information
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We engage trusted third-party companies to assist with operating our Services, including hosting providers, payment processors, email delivery platforms, and analytics services. These providers access your data only as necessary to perform their functions and are bound by confidentiality obligations.
5.2 Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change through the Services or by email.
5.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5.4 With Your Consent
We may share your information with third parties when you have explicitly authorised us to do so.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services, fulfil legal obligations, resolve disputes, and enforce our agreements. When data is no longer required for these purposes, we securely delete or anonymise it.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request erasure of your personal data, subject to certain exceptions
- Restriction: Request that we limit the processing of your data in certain circumstances
- Portability: Request your data in a structured, commonly used, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe consistent with applicable requirements.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without parental consent, please contact us and we will take steps to remove that information.
10. Third-Party Links
Our Services may contain links to external websites or services not operated by us. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the Services. Your continued use of the Services after any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Email: [email protected]
- Phone: +1 416 554 5183
- Mailing address: 1455 Peel St Bureau 148, Montreal, Quebec H3A 1T5, Canada